Webchat is a communication tool that connects you with our health information team in real-time.

Make the most of webchat (BSL)

NHS inform web chat is open from 8am to 6pm, Monday to Friday for general health and non-symptomatic enquiries only. We cannot respond to any general coronavirus queries including booking PCR tests, information relating to coronavirus vaccinations or boosters or advice or support on the COVID Status app.

For general coronavirus information and help to book PCR tests call 0800 028 2816. This line is open every day from 8am to 8pm.

For coronavirus vaccination and booster enquiries call 0800 030 8013. The helpline is open every day from 8am to 8pm.

For COVID Status enquiries 0808 196 8565. The helpline is open every day from 10am to 6pm.

We can only respond to enquiries for people currently in Scotland or regarding Scottish health services. If you feel unwell please contact your GP or the 111 service if your GP's closed.

Starting a webchat

To start a webchat:

  1. click on the "Chat now" button to launch a new chat window
  2. add a name and message
  3. click "send" to log your request

Chat to someone now


If a team member's available, we'll connect you straight away.

If all of our team are chatting, we'll place you in a queue until someone becomes available.

Sometimes none of our team are available to chat. If this is the case, we'll send you a message and ask you to try again later.

Ending a webchat

To end a webchat, click the "End chat" button to leave the chat room.

Before you close the window, you'll have the option to give feedback about your chat experience.


Any information you share through with us will be held in confidence and won't be shared with any third parties.

More about how we use and share your information

Last updated:
11 April 2022